Why I don't have new Premium requests on my new recurring payment date?

[huynhnguyen96]

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I paid for the recurring payment on Jan25, but until now I've not received the new Premium requests yet.

[github-actions[bot]]

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[P-r-e-m-i-u-m]

This usually happens because your Copilot quota does not reset on the exact payment day, but on your billing cycle renewal time, which can be a little different from when the payment is processed.

Here are the main reasons why you may not see new Premium requests yet:

1. Billing cycle vs payment date

Even if your card is charged on your renewal date, Copilot usage limits often refresh:

A few hours later

Or up to 24 hours after payment is confirmed

So there can be a short delay.

2. Payment still processing

Sometimes the payment shows as “paid” on your bank side but is still:

Pending on GitHub’s system

Under verification

Until it is fully cleared, quotas will not refresh.

3. Failed or partial billing issue

If there was any temporary failure before success, GitHub may:

Hold quota refresh

Require manual verification

Check this here:
Settings → Billing & plans → Payment history

Make sure it shows Completed / Successful.

4. Usage counted before reset

If you used Copilot heavily near the renewal time, some usage may still be counted before the reset finishes.

Try waiting a few more hours and refresh your session:

Log out of GitHub

Log in again

Restart your IDE

5. Account or organization billing

If Copilot is managed by an organization, the quota depends on the org’s billing, not your personal payment.

Check:
Settings → Organizations → Billing

What to do if it’s still not fixed after 24 hours

If you still don’t have new Premium requests after a full day:

Contact GitHub Support with:

Payment date

Screenshot of successful payment

Your username

Support link:
https://support.github.com/contact

They can manually sync your quota if needed.

If you want, tell me:

Your plan (Pro / Business / Enterprise)

When exactly you paid (date & time)

I can help you check what’s likely happening in your case.